Strategic and organisational determinants of performance in Italian management consulting firms.

Appolloni Andrea, Delbufalo E., Cerruti C. (2013). International Journal of Globalisation and Small Business. Vol.5, No.1/2, pp.78-97.

Abstract: This study focuses on the determinants of performance of management consulting firms. These firms are successful examples of organisations whose ability to incorporate knowledge into the service provided to the clients is critical to their success. The study aims to explain the process by which specific strategic choices and distinctive organisational practices of these firms influence their performance in ways not found in other settings. Specifically, we propose that service and geographic diversification have a positive impact on the performance of management consulting firms. We also propose that partnership leverage, as a distinctive organisational practice developed to increase the retention and commitment of personnel, influences the performance of these firms. We test the theoretical predictions using data from a large sample of Italian management consulting firms and adopting a multilevel linear regression model. Our results support the hypotheses, provide interesting insights and suggest further research.

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